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What We Offer

Kind Caller is a gentle, non-clinical self-kindness and mindfulness learning experience, offered on an educational digital platform. We provide self-paced, self-guided education that supports emotional awareness and personal growth through reflective, non-clinical learning, this is not therapy or clinical treatment.

You’ll begin with a self-guided trial and may choose to continue at your own pace. There is no pressure or obligation.

What We Are Not

Kind Caller is not a health service under New Zealand law. We do not provide:

• Counselling

• Clinical advice

• Diagnosis

• Crisis intervention or mental health support

About Kind Guides (Kind Callers)

Kind Guides, sometimes also referred to as Kind Callers, are accredited mindfulness facilitators who provide educational support to help you engage with our non-clinical self-kindness and mindfulness programmes.

They do not provide clinical care, diagnosis, treatment, or medical advice.

Kind Guides:

• Offer support for engaging with learning content

• Do not offer medical advice, therapy, or crisis counselling

• Are not licensed therapists, psychologists, or healthcare professionals

Important Safety Information

You must not rely on Kind Caller or its representatives as a substitute for professional mental health or medical advice, diagnosis, or treatment.

If you are experiencing distress or need urgent help, please contact:

• 📞 1737 – Need to Talk? Call or text 1737 (24/7, anywhere in Aotearoa)

• For emergencies, call 111

Cultural Safety Commitment

Kind Caller is committed to delivering a culturally safe and inclusive learning experience that respects the diverse needs of all individuals.

We acknowledge and honour Māori values, including the holistic model of Te Whare Tapa Whā, which recognises wellbeing as supported by physical, mental, social, and spiritual health.

We encourage you to involve whānau, hapū, iwi, community, or cultural supports in your journey of self-kindness and mindfulness.

Your Acknowledgement

By continuing to use Kind Caller, you confirm that you:

• Understand this is a non-clinical, online educational programme

• Will seek appropriate professional support if experiencing mental health issues

• Have read and agree to our full [Disclaimer] and [Terms of Use]

Additional Cultural Considerations

Kind Caller respects your cultural identity and is here to support your wellbeing with a learning approach that reflects your purpose and values. Whether you’re engaging in your learning journey for personal growth or emotional awareness, we offer a space where you can connect with mindfulness practices in a way that resonates with you culturally and personally.

Safety and Support

If you require clinical care, diagnosis, or emergency support, please reach out to the appropriate services such as:

• 1737 – Need to Talk? (24/7 crisis line)

• Your GP or Mental Health Professional

• 111 in case of emergency