FAQs
If you’re wondering how Kind Caller works, this page is here to help.
Last updated: 13/11/2026
We’ve gathered some of the most common questions from people starting their self-kindness journey. If you don’t see your question here, feel free to reach out.
About Kind Caller
What is Kind Caller?
Kind Caller delivers experiential journeys in self-kindness that are evidence-informed and culturally responsive, inviting the cultivation of balance and connection in our often disconnected world. Through gentle practices, guided reflections, and mindful engagement with both community and nature, we support people in noticing and nurturing kindness within themselves. Each stage of the journey is designed to build on the next, helping you explore self-kindness at your own pace in ways that feel meaningful and authentic.
Is Kind Caller therapy?
No. Kind Caller is not therapy and is not a replacement for professional mental health care. Our offerings are educational and designed to support personal growth, reflection, and awareness.
If you're seeking clinical support or counselling, we encourage you to reach out to a qualified health professional or call 1737 for free support in Aotearoa, New Zealand.
Is this for anyone, anywhere?
Kind Caller services are currently available to individuals based in New Zealand. While the programmes are accessible online, participation is restricted to New Zealand residents.
Getting Started
How do I get started with Kind Caller: Living Gently?
Simply download the app and start the free trial.
Do I need experience with mindfulness?
Not at all. Kind Caller is for anyone who is curious about self-kindness, especially those who are new to mindfulness or have felt overwhelmed by mainstream programmes in the past.
Our tone is quiet, slow, and welcoming. You don’t need to “know how” to do anything before you begin.
Do I need special equipment to use Kind Caller?
No special equipment is required. Our programmes are available as an app. You can download Kind Caller’s in-app services with a mobile phone, tablet, or computer that has an internet connection.
The Journey
What’s included in a Kind Caller: Living Gently journey?
One framework
One Journey
One app
Three stages of growth
All resources are designed to support gentle learning at your own pace.
How much time does it take?
Kind Caller is designed to fit easily into your day, not against it. There are no deadlines, no "right" answers, and no pressure to keep up. Choose what feels manageable for you.
Most people begin with just 10-15 minutes a day.
What if something feels uncomfortable?
The journey encourages noticing all your feelings, including the difficult ones with gentle curiosity, learning not to push them away, and offering yourself kindness along the way.
We encourage you to go gently, take breaks when needed, and seek professional support if anything feels too heavy. You’re always welcome to contact us, while we don’t offer clinical care, we can help guide you toward finding additional support.
Kind Guides
What is a Kind Guide?
A Kind Guide (also known as a Kind Caller) is a non-clinical facilitator and compassionate educator, trained in mindfulness, self-kindness practices, and compassionate communication. Their role is to gently support your learning, hold space for reflection, and walk alongside you as you explore each journey.
They are not therapists, and do not provide diagnosis, crisis support, or medical advice.
Subscriptions & Access
Can I change my subscription plan or pause it?
Yes! You can change or pause your subscription at any time by logging into your account and updating your settings. If you need help, feel free to reach out to us, and we’ll assist you in making changes to your plan.
How do I cancel my subscription?
You can cancel anytime through your Account Settings. You’re also welcome to message a Kind Guide, and we’ll ensure your subscription is cancelled and your account is updated.
Do you offer refunds?
We offer a 3-Day Free Trial to help you decide if Kind Caller is right for you. Once you subscribe, we do not offer refunds for unused portions of the current billing cycle. However, if you cancel before the next billing cycle begins, no further charges will apply. You will still have access to your subscription until the end of your current billing cycle.
Privacy & Safety
Is my information private?
Yes. Your privacy matters to us. We never share your personal information without your clear consent. You can read more in our Privacy Policy, click here.