Privacy

Kind Caller Privacy Policy

Last updated: 27/06/2025

Welcome to Kind Caller! We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our services, you agree to the collection and use of your information as outlined below.

1. Information We Collect

When you use Kind Caller, we may collect the following types of information:

Personal Information:

  • Name

  • Email address

  • Phone number (if provided)

  • Subscription and payment details (processed via secure third-party services like Stripe)

  • Feedback or survey responses

Non-Personal Information:

  • Usage data (e.g., your interactions with the website or app)

  • Device information and cookies (to improve your experience)

2. How We Use Your Information

We use your personal data to:

  • Provide and improve our services, including customer support

  • Process your payments and manage your subscription

  • Send you communications related to your account and service updates

  • Respond to feedback and queries

  • Comply with legal obligations

3. How We Protect Your Information

We take your privacy seriously and implement appropriate security measures to protect your personal information, including encryption and secure storage. We use third-party payment processors like Stripe to handle payment information, ensuring it is processed securely.

4. Sharing Your Information

Kind Caller will not share or sell your personal information to third parties for marketing purposes. However, we may share your data in the following situations:

  • With service providers or partners who assist in running our services (e.g., payment processors)

  • If required by law or in response to legal processes (e.g., a subpoena or court order)

  • In the event of a business transfer, such as a merger or acquisition, your data may be transferred

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us remember your preferences, improve site performance, and provide personalized content. You can control cookie settings through your browser, but please note that some features of the service may not work properly if cookies are disabled.

6. Children’s Privacy

Kind Caller is intended for individuals aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take steps to delete that information as quickly as possible.

If you are under the age of 18, please do not use our services or provide any personal information to us.

7. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: You can request a copy of the information we hold about you.

  • Correction: If your personal information is incorrect or incomplete, you can request that we update it.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions (such as legal obligations).

  • Opt-out: You can opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link in any of our communications.

To exercise any of these rights, please contact us at the details provided below.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you cancel your subscription, we will retain your information for up to 90 days for administrative purposes before it is permanently deleted.

9. International Data Transfers

If you are accessing Kind Caller from outside New Zealand, please note that your information may be processed and stored in servers located in New Zealand or other jurisdictions with different privacy laws. By using our services, you consent to the transfer and processing of your data.

10. Modifications to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through email or a prominent notice on our website. Please review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

Email: [Support email]
Phone: [Support phone number]
Website: [KindCaller.nz]

We’re here to help!