Privacy

Last updated: 14/01/2026

We’re committed to respecting your privacy. This explains how we collect, use, and protect your personal information when you use our website or services. By using Kind Caller, you agree to how we handle your data.

1. What We Collect

Personal info: Name, email, phone number, subscription/payment details (via Stripe), feedback or survey responses.
Non-personal info: Website/app usage, device info, and cookies to improve your experience.

2. How We Use Your Info

  • Provide and improve our services, including customer support

  • Process payments and manage subscriptions

  • Send account and service updates

  • Respond to feedback or queries

  • Comply with legal obligations

3. How We Protect Your Info

We take privacy seriously and use encryption, secure storage, and trusted third-party services like Stripe for payments.

4. Sharing Your Info

We don’t sell your data. We may share it only:

  • With service providers helping run our services (e.g., Stripe)

  • If required by law or legal processes

  • In the event of a business transfer (e.g., merger)

5. Cookies & Tracking

We use cookies to improve your experience and remember your preferences. You can adjust your browser settings, but some features may not work if cookies are disabled.

6. Children

Kind Caller is for people 18+. We do not knowingly collect information from minors and will delete it if discovered.

7. Your Rights

You can:

  • Access your personal data

  • Correct errors

  • Request deletion (subject to legal obligations)

  • Opt-out of marketing emails via the unsubscribe link

Contact us to exercise any of these rights.

8. Data Retention

We keep your data only as long as needed or required by law. If you cancel your subscription, your info is retained for up to 90 days for admin purposes before deletion.

9. International Data

If you’re using Kind Caller from outside New Zealand, your info might be stored in New Zealand or elsewhere. Privacy laws can vary, so protections may differ. By using our services, you agree to this.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or website notice.

11. Contact Us

If you have questions or concerns, we’re happy to help via the Living Gently App.