Boundaries of Safety Guide

Informed Consent / / Participation Waiver

Before you begin your journey, please take a moment to read the following.

Last updated: 30/11/2025

We believe kindness includes clarity, knowing where we begin, where we pause, and how we care for each other along the way. This page sets out what we offer, what we don’t, and how we protect your experience as a learner.

1. What We Offer

Kind Caller provides self-paced, self-guided, and gently guided in-app online learning in self-kindness and mindfulness.

Our non-clinical educational self-kindness journeys and experiences are designed to:

Encourage personal reflection and everyday wellbeing
Support emotional safety, slowness, and inner awareness
Be accessible to anyone seeking a more human, connected way to grow

2. What We Are Not

Kind Caller is not a health or mental health service under New Zealand law. We do not provide:

Counselling
Therapy
Clinical advice or diagnosis
Crisis support or intervention

Our journeys are educational and non-clinical. They are not a replacement for medical care or therapeutic support.

3. About Kind Guides

A Kind Guide (also known as a Kind Caller) is a non-clinical facilitator and compassionate educator trained in mindfulness, self-kindness practices, and compassionate communication. They:

Support your learning and reflection
Offer guided practices or gentle check-ins
Do not offer therapy, medical advice, or crisis care
Are not registered health professionals

4. Emergency Support

If you are in distress or become distressed, or unsure about your safety or wellbeing, please reach out to professional support.

📞 Call or text 1737 – Free 24/7 mental health support (NZ)
📞 Dial 111 – In emergencies

5. Cultural Safety & Honouring Te Ao Māori

Kind Caller is grounded in the belief that wellbeing is holistic.

We support Te Whare Tapa Whā and encourage you to involve your whānau, hapū, iwi, or cultural/community supports in your wellbeing journey. While we are informed by a Māori worldview, we do not speak on behalf of all Māori, and we deeply respect the diversity of voices, tikanga, and experiences within Te Ao Māori. We are committed to learning from and alongside others with openness, and care.

Kind Caller respects all worldviews.

Our work is grounded in inclusivity and compassion, recognising that everyone’s journey is different. We’re committed to creating space for growth, connection, and care, no matter your beliefs or background.

6. Your Consent to Participate

By engaging with Kind Caller, you confirm that you:

Understand this is a non-clinical, educational space
Will seek professional support if you need therapeutic or medical care
Are participating voluntarily and at your own pace
Accept responsibility for your own emotional wellbeing throughout the journey
Agree to our Disclaimer, Terms & Conditions, Privacy Policy and Joining and Sharing Guide

7. Confidentiality (Guided Sessions)

For sessions with a Kind Guide:

You are under no pressure to share anything personal
All sharing is voluntary, and should feel safe for you
In rare cases where someone may be at risk of harm, we may refer to appropriate support

8. Privacy & Data

We take your privacy seriously.
We only collect the information we need to support your experience. We never share your personal data without your clear consent.

For more detail, read our Privacy Policy

9. Emotional Boundaries and Self-Pacing

Kind Caller encourages gentle engagement.
You’re free to move at your own pace, pause at any time, and revisit content when it feels right.

There is no expectation to complete everything.
What matters most is how it feels for you.

10. Age Requirements

Our journeys are created for adults 18 years and older.

Your Acknowledgement

When you join the free trial in the Living Gently App, you’ll be asked to confirm that you’ve read and understood this guide. This ensures you begin our shared journey with clarity, intention, and care.