Participant Reflections

Ngā mihi nui - Many Thanks

“You’re really good at focussing on what I need. You have a real instinct for what’s required. Thank you.” Mike, Mission Bay I “You’re like me, very kind. Thank you for your help.” Ruth, Wellington I “As English is my second language, Chinese being my first, my Kind Caller was understanding, warm and lovely as well as incredibly helpful. I have never been supported as well as I have and grateful to be speaking to my Kind caller.” Yen - Pakuranga I “Thank you for pronouncing my name correctly. So many people don’t bother. It means a lot to me. Thank you.” Pikihuia, Waikato I You’ve been a delight to talk to. I don’t speak to many people during the day and you’ve been so helpful an friendly. I’ve really enjoyed your company. Thank you kindly.” Rob, Hawkes Bay I “Thanks for making the process so easy, you’re worth a million.” Steve, North Shore I “ You are very good at what you do. Keep it up, thank you!Valerie, Paraparaumu I “She’s lovely. Really helpful and friendly.” Simon, Gisborne I “Very happy with the service, you’ve been a great help.” - Anna - Rolleston I ”You’ve been so helpful. Thank you for reminding me what’s important.” Bob, Tauranga I “Thank you. You’ve been so kind and patient explaining things to me. I really appreciate it.” Jane, Browns Bay I “I’m very grateful for the service. Thank you.” Trish, Kerikeri I “The way you’ve delivered that information is clear and easy for me to understand” Cheryl, Monganui I “You’ve been very kind and helpful, much appreciated.” Jon, Otaki